A Fortune 500 company with a highly complex business model had stringent regulatory guidelines and unique contractual relationships with its clients. Its exposure to penalties was immense. By implementing suggested key concepts into operational procedures and technologies, management was successful in reducing penalties by nearly 85%. These tools provided stakeholders with an improved ability to track and prioritize items in their operational pipeline. Along with the savings in the operational budget came an increase in customer satisfaction, and the ability for management to anticipate resource needs further into the future.